Skoda Auto Volkswagen India is increasing its aftersales services and facilities

Ishita Sharma 2024-12-20

 

The company has expanded its Pune RDC by adding 8,000 square meters, making the total size now 33,000 square meters.

Škoda Auto Volkswagen India has improved its aftersales infrastructure to ensure a better ownership experience for its customers. In the last ten years, the company has doubled the size of its regional distribution centers (RDC) across India, now covering an impressive 52,000 square meters.

Skoda Superb Dimensions

The latest achievement in this expansion is the addition of 8,000 square meters to the Pune RDC, bringing its total size to 33,000 square meters. This facility plays a key role in handling parts and accessories for SAVWIPL’s five premium brands—Škoda, Volkswagen, Audi, Porsche, and Lamborghini. It serves both the domestic market and supports international operations, showcasing the company's dedication to providing efficient and reliable aftersales services.

Along with the Pune RDC, SAVWIPL runs parts distribution centers in NCR and Bangalore, ensuring strong coverage across India. The company has also increased its service network by 35% in the last two years, bringing the total number of customer touchpoints to 540. This growth ensures that expert help, whether for regular maintenance or urgent repairs, is always easily accessible to customers.

Skoda Octavia Dimensions 

Speaking on this achievement, Piyush Arora, MD & CEO of Škoda Auto Volkswagen India, said, “Owning a car is about creating memories, not just mobility. The enhanced Regional Distribution Centre will reduce turnaround times for parts distribution, significantly improving the overall customer experience. Our commitment is to make every interaction with our brands a delightful journey, bringing smiles to our customers.”

India as Largest EV Market by 2030

This strategic investment highlights SAVWIPL’s commitment to the Indian market and its expanding product range, which includes battery electric vehicles (BEVs) and internal combustion engine (ICE) models. By ensuring the fast availability of genuine parts and accessories, the expanded RDC will enhance customers' ownership experience and strengthen the company’s reputation as a trusted mobility partner in India.

 

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